Would you like to order our products risk-free and experience them in your own home?
No problem with ICONIC HOME’s 30-day money-back guarantee!
Our products have an extraordinary design and often look even more beautiful in person than in the pictures. We look forward to inspiring you with our designs. Hundreds of satisfied customers who give us an average rating of very good confirm our conviction.
To give you the security of testing our products risk-free, we offer you a 30-day money-back guarantee. This means: If you are not satisfied within the first 30 days, we will refund the full purchase price.
How does the 30-day money-back guarantee work?
To take advantage of the 30-day money-back guarantee after your purchase in our online shop, simply follow these steps:
Within 30 days of purchase, send an email to our customer service at info@iconichome.com with the following information:
- Full name
- Delivery address
- Order number
- Reason for return
- Product you want to return
- Feedback so we can improve our products
Pack the product carefully and send it back to us:
Designscape Creative GmbH
Department ICONIC HOME
Kreuzstr. 23
66589 Merchweiler
Deutschland
IMPORTANT: Please enclose a note with your full name and order number so that we can identify the return.
Once we have received and inspected the goods, we will refund the full purchase price to your original payment method within 14 days of receipt at our warehouse.
Hints:
- The statutory right of withdrawal remains unaffected by our 30-day money-back guarantee.
- The 30-day money-back guarantee expires after 30 days from the date of purchase. Your request must be received by us within this period.
- Please ensure that the goods are returned to us in the original packaging, with all supplied accessories and without any signs of use.
- You will be responsible for the return shipping costs.
- If your return arrives later than 14 days after the email was sent, we can no longer provide the guarantee and will not be able to issue a refund.
