Privacy policy
Privacy policy
We appreciate your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.
1. Access data and hosting
You can visit our websites without providing any personal data. Each time a website is accessed, the web server only automatically saves a so-called server log file, which z.B. contains the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data ) and documents the access.
This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR to safeguard our legitimate interests in the correct presentation of our website, which are overriding in the context of a balancing of interests. All access data will be deleted no later than seven days after the end of your visit to the site.
Hosting services by a third-party provider
In the context of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. This serves to safeguard our legitimate interests in the correct presentation of our website, which outweigh our interests. All data collected as part of the use of this website or in the forms provided for this purpose in the online store as described below are processed on its servers. Processing on other servers only takes place within the scope described here.
This service provider is located within a country of the European Union or the European Economic Area.
2. Data collection and use for contract processing and when opening a customer account
We collect personal data if you voluntarily provide it to us as part of your order, when contacting us (z.B. via contact form or email) or when opening a customer account. Mandatory fields are marked as such, as in these cases we need the data to process the contract or to process your contact or open the customer account and you cannot complete the order and/or open the account or send the contact without providing it. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR for contract processing and processing your inquiries. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.
2.1 Shop and e-commerce
We process our customers' data to enable them to select, purchase and order their desired products and services - including payment, shipping and fulfillment. If necessary, we commission specialized service providers for delivery, in particular postal, forwarding and shipping companies. We use banks and payment service providers to process payments. The necessary details are shown as such during the order or purchase process. It includes the data required for delivery, provision and billing as well as contact details for any queries.
Types of data processed: Inventory data (e.g. name, address), Payment data (e.g. bank details, invoices, payment history), Contact data (e.g. email, telephone number), Contract data (e.g. contract object, duration, customer category), Usage data (e.g. pages visited, interests, access times), Meta/communication data (e.g. device information, IP addresses). Data subjects: Interested parties, business partners, customers. Purposes of processing: Provision of contractual services and customer service, communication and support, office and administrative tasks, processing of inquiries, security measures, measuring the success of marketing campaigns, personalized advertising and user profiling. Legal basis: Performance of a contract and pre-contractual inquiries (Art. 6 para. 1 sentence 1 lit. b GDPR), legal obligations (Art. 6 para. 1 sentence 1 lit. c GDPR), legitimate interests (Art. 6 para. 1 sentence 1 lit. f GDPR).
2.1.1 Purchase of goods
If you are already a customer and do not complete or interrupt an order, we will remind you by email after a certain period of time of the items in your shopping cart ("Abandoned Cart") or of products that you have viewed ("Abandoned Browse").
The legal basis for these notifications is Section 7 (3) UWG. You can object to the sending of these reminders at any time - for example via the corresponding link in the email.
2.2 Direct marketing
2.2.1 Customer information
Unless you have objected, we will use the email address you provided at the time of purchase to send you advertisements for similar products or services that you have already purchased. We use your email address, name and order history to provide you with suitable offers. The legal basis for this is Art. 6 para. 1 lit. f GDPR in conjunction with Section 7 para. 3 UWG.
You can object to this data processing at any time in accordance with Art. 21 (2) GDPR. This is possible via the unsubscribe link in our emails or by sending a message to help@iconichome.com.
2.2.2 Newsletter
You can subscribe to our newsletter on our website. After successful registration, you will receive regular information about our offers by email or SMS (e.g. promotions, new products, re-stocks or competitions).
In addition, we will remind you of items in your shopping cart after a certain time by email or SMS if you have interrupted or not completed your order.
We require a valid email address to subscribe to the newsletter. For verification purposes, you will receive a confirmation email with a confirmation link (double opt-in). After your registration, we process personal data such as your email address on the basis of your consent in accordance with Art. 6 para. 1 subpara. 1 lit. a GDPR.
You can unsubscribe from the newsletter at any time using the unsubscribe link in our emails or by sending a message to help@iconichome.com .
2.2.3 Evaluation requests
If you have ordered a product in our store, we will ask you about your satisfaction with your order and the products - by email, unless you have objected to this. We use the email address you provide for this purpose. In addition, we process your name, IP address, IP geolocation and information about your order.
This customer satisfaction survey is based on Section 7 (3) UWG in conjunction with Art. 6 (1) (f) GDPR. It is used for direct advertising.
You can object to the processing and in particular the use of your email address for this purpose at any time in accordance with Art. 21 para. 2 GDPR. This is possible via the unsubscribe link in our emails or by sending a message to the email address provided in the legal notice. You will not incur any additional costs other than the transmission costs according to the basic rate.
3. Data transfer
For the fulfillment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
4. Postwerbung
Postal advertising and your right to object
We reserve the right to use your first name, surname and postal address for our own advertising purposes z.B. to send you interesting offers and information about our products by post. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in a promotional approach to our customers in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
5. Payment with Klarna
In order to be able to offer you Klarna's payment methods, we may pass on your personal data in the form of contact and order data to Klarna during the checkout process so that Klarna can check whether you are eligible for Klarna's payment methods and Klarna can tailor the payment methods to you. Your submitted personal data will be processed in accordance with the Klarna Privacy Policy .
6. Cookies and web analytics
In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in an optimized presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera: http://help.opera.com/Windows/10.20/de/cookies.html
If cookies are not accepted, the functionality of our website may be restricted.
We use the "Real Cookie Banner" consent tool to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents. Details on how "Real Cookie Banner" works can be found at https://devowl.io/de/rcb/datenverarbeitung/ .
The legal basis for the processing of personal data in this context is Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consent.
This website also uses the so-called DoubleClick cookie as part of the use of Google Analytics (see below), which enables your browser to be recognized when you visit other websites. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in the optimal marketing of our website in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. The information automatically generated by the cookie about your visit to this website is transmitted to a Google server in the USA and stored there. The IP address is shortened by activating IP anonymization on this website before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Google will use this information to compile reports on website activity and to provide other services related to website activity and internet usage. This serves to safeguard our legitimate interests in the optimal marketing of our website, which outweigh our interests. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. After the end of the purpose and the end of the use of Google DoubleClick by us, the data collected in this context will be deleted.
Google Double Click is an offer from Google LLC. (www.google.de).
Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. Ein aktuelles Zertifikat kann hier eingesehen werden. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You can deactivate the DoubleClick cookie via this link . You can also obtain information from the Digital Advertising Alliance about the setting of cookies and make settings for this. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be restricted.
Use of Google (Universal) Analytics for web analysis
This website uses Google (Universal) Analytics, a web analysis service provided by Google LLC (www.google.de), for website analysis. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in an optimized presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. Google (Universal) Analytics uses methods that enable your use of the website to be analyzed, such as cookies. The automatically collected information about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The anonymized IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. After the end of the purpose and the end of the use of Google Analytics by us, the data collected in this context will be deleted.
Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. Ein aktuelles Zertifikat kann hier eingesehen werden. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You may refuse the collection of data generated by the cookie and related to your use of the website (including your IP address). Your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de
Alternatively to the browser plugin, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you must click the link again.
7. Advertising via marketing networks
Google AdWords Remarketing
We use Google AdWords to advertise this website in Google search results and on third-party websites. For this purpose, when you visit our website, the so-called. Remarketing cookie is set by Google, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in the optimal marketing of our website in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. After the end of the purpose and the end of the use of Google AdWords Remarketing by us, the data collected in this context will be deleted.
Further data processing will only take place if you have consented to Google linking your web and app browsing history to your Google Account and using information from your Google Account to personalize ads you see on the web. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data to form target groups.
Google AdWords Remarketing is an offer from Google LLC (www.google.de). Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. Ein aktuelles Zertifikat kann hier eingesehen werden. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You can deactivate the remarketing cookie via this link . You can also obtain information from the Digital Advertising Alliance about the setting of cookies and make settings for this.
BingAds
This website uses the conversion tracking technology "Bing Ads" from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft Bing Ads places a cookie on your computer if you have reached our website via a Microsoft Bing ad. Cookies are small text files that are stored on your computer system. These cookies lose their validity after 180 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Microsoft and we can recognize that the user clicked on the ad and was redirected to this page (conversion page). The information collected using the conversion cookie is used to create conversion statistics, d.h. to record how many users reach a conversion page after clicking on an ad. This tells us the total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which users can be personally identified. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Bing Ads conversion tracking cookie via your Internet browser under user settings. They will then not be included in the conversion tracking statistics. Alternatively, you can use the deactivation page for consumers from the EU http://www.youronlinechoices.com/uk/your-ad-choices/ to check whether Microsoft advertising cookies are set in your browser and deactivate them. You can find more information about the privacy policy of Microsoft Bing Ads at the following Internet address: https://privacy.microsoft.com/de-de/privacystatement
Facebook Pixel
Within our online offer, the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are resident in the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), is used due to our legitimate interests in the analysis, optimization and economic operation of our online offer and for these purposes.
Facebook is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active ).
With the help of the Facebook pixel, it is possible for Facebook to determine the visitors to our online offering as a target group for the display of ads (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offering or who have certain characteristics (z.B. Interests in certain topics or products determined on the basis of the websites visited), which we transmit to Facebook (so-called "Custom Audiences"). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of users and are not annoying. With the help of the Facebook pixel, we can also track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").
The processing of the data by Facebook takes place within the framework of Facebook's data usage policy. Accordingly, general information on the display of Facebook Ads, in the Facebook Data Usage Policy: https://www.facebook.com/policy.php . Specific information and details about the Facebook pixel and how it works can be found in the Facebook help section: https://www.facebook.com/business/help/651294705016616 .
You can object to the collection by the Facebook pixel and use of your data to display Facebook ads. To set which types of ads are displayed to you within Facebook, you can go to the page set up by Facebook and follow the instructions on usage-based advertising settings: https://www.facebook.com/settings?tab=ads . The settings are platform-independent, d.hthey are applied to all devices, such as desktop computers or mobile devices.
You can also opt out of the use of cookies for reach measurement and advertising purposes via the deactivation page of the Network Advertising Initiative (http://optout.networkadvertising.org/ ) and additionally the US website (http://www.aboutads.info/choices ) oder die europäische Webseite (http://www.youronlinechoices.com/uk/your-ad-choices/ ) widersprechen.
Here you have the option of deactivating the Facebook pixel for this website. A corresponding cookie is set in your browser for this purpose. If you delete the cookies in your browser, you will have to deactivate them again. Disable pixels
8. Social media plugins
Use of social plugins from Facebook, Google, Pinterest using the Shariff solution.
Social buttons from social networks are used on our website.
This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in the optimal marketing of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. In order to increase the protection of your data when you visit our website, these buttons are not fully integrated into the page as plugins, but only using an HTML link. This integration ensures that no connection to the servers of the provider of the respective social network is established when a page of our website containing such buttons is called up.
Click on one of the buttons, a new window of your browser opens and calls up the page of the respective service provider on which you can click the Like or Share button (if necessary after entering your login data). z.B. the Like or Share button.
The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages as well as a contact option and your rights and setting options for protecting your privacy in this regard can be found in the providers' data protection notices. http://www.facebook.com/policy.php
https://about.pinterest.com/de/privacy-policy
Youtube video plugins
Third-party content is integrated on this website. This content is provided by Google LLC ("Provider").
Youtube is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
The extended data protection setting is activated for videos from Youtube that are integrated on our site. This means that no information from website visitors is collected and stored by YouTube unless they play the video. The integration of the videos serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in the optimal marketing of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.
The purpose and scope of the data collection and the further processing and use of the data by the providers as well as your rights in this regard and setting options to protect your privacy can be found in Google's data protection information http://www.google.com/intl/de/+/policy/+1button.html .
9. Sending of evaluation reminders by email
If you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we will use your email address as a reminder to submit a review of your order via the review system we use.
This consent can be revoked at any time by sending a message to the contact option described below.
10. Contact options and your rights
As the data subject, you have the following rights:
- in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
- in accordance with Art. 16 GDPR, you have the right to obtain without undue delay the rectification of inaccurate personal data stored by us or to have incomplete personal data completed;
- in accordance with Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing
- is necessary to exercise the right to freedom of expression and information;
- to fulfill a legal obligation;
- for reasons of public interest or
- to assert, exercise or defend legal claims
; - in accordance with Art. 18 GDPR, you have the right to obtain restriction of processing of your personal data where
- the accuracy of the data is contested by you;
- the processing is unlawful but you oppose the erasure of the data;
- we no longer need the data but you require it for the establishment, exercise or defense of legal claims or
- you have objected to processing pursuant to Art. 21 GDPR; - in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller;
- in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.
For questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data as well as revocation of consents granted or objection to a specific use of data, please contact us directly via the contact details in our imprint.
Right to object
Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which outweigh your interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object on grounds relating to your particular situation.
After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or if the processing serves the establishment, exercise or defense of legal claims.
This does not apply if the processing is for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.